Why am I not able to upload content on my board?

If you are experiencing issues uploading new content or a new version of a file to your board, the cause is usually related to one of the following constraints: your permissions, the board’s status, or your plan’s limits.

1. Role & Board Status 

Your role on the board dictates your ability to upload content, if you are a viewer you will not be able to upload content to the board no matter the status of the board.

• Creator – Can upload content to the board at any status.
• Collaborator – Can upload content to the board as long as the board is not approved.
• Approver – To start a reverse workflow, Approver can upload content as long as the board is not approved. 
• Reviewer – Can upload content to the board for the purpose of reverse workflow as long as the board is not approved. 

Note: While Reviewers can upload, their roles restrict them from initiating the workflow.

Additionally, Owner, Admin & Managers can upload content to the board as long as the board is not approved.

To fix this: You must get yourself assigned the desired role by contacting the manager, admin or owner.

2. File Status and Workflow Lock

If you are trying to upload a new version of an existing file, the workflow status might be preventing it:

• File is ‘In Review’: As a Creator, you cannot directly upload a new version (V2) while the previous version (V1) is still actively In Review. The approver must first act on the file by requesting a revision.
• File is ‘Approved’ or ‘Rejected’: Once a file has a final status of Approved or Rejected, that specific version is locked, and the workflow is considered complete for that cycle.

2. Other possible constraints restricting uploads 

Your inability to upload may be due to the status or capacity of the board itself:

• Board Validity Expired: If you are on a Starter (7 days) or Pay-as-you-Go plan, your board has an expiration date. Once the board is closed, you cannot upload new content until the board is renewed or upgraded.
• Storage Capacity Full: Your workspace or board may have reached its maximum storage limit (e.g., 2 GB on a Starter plan). You must delete old content (by clearing the Bin or using ‘Free Up Storage‘) to free up space before uploading more.

In either of these scenarios you will receive an error message showing the exact reason.

Solution: Check the file status and your role, and if limits are the issue, look into increasing your plan’s storage or validity.